PRIVACY POLICY

PRIVACY POLICY

OUR PRIVACY COMMITMENT

Tindahan.net cares about our customers and is committed to protecting their privacy. This Privacy Policy is intended to inform you of the type of personal information Tindahan collects from you, how it is used and what steps are taken to ensure that your personal information is kept confidential and safe. This Policy also outlines how customers can make their preferences known regarding when an how Tindahan may send marketing communications to you.

WHAT INFORMATION WE COLLECT

Tindahan only collects personal information that is provided voluntarily by you. Personal information collected by Tindhana is primarily used to process your order.
We will be collecting the following information:
Name
Delivery and Billing Address
Tel#
Date of Birth
Gender
Email address
Bank account
Payment Information

DELIVERY INFORMATION

Standard delivery time is as follows
Delivery within Metro Manila is 1-3 Business days (with 2 delivery attempts)
Delivery outside Metro Manila is 3-7 Business days
We are partners with LWE ASIA (Logistics Worldwide Express). You may check their website at www.lwe.com.ph

RETURNS AND REFUNDS

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Additional non-returnable items: * Gift cards, are non
To complete your return, please send us an email at [email protected]

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item as you found there is a defect or damage, send us an email at [email protected]

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product please contact us at [email protected] for return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

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